1.AGENTS
2.ACCESS AND EQUITY 
3.COMPLAINTS AND APPEALS
4.COMPLETIONS
5.COMPLETION WITHIN THE EXPECTED DURATION
6.COURSE CREDIT 
7.COURSE ENTRY REQUIREMENT
8.COURSE PROGRESS 
9.CRITICAL INCIDENT
10.DEFERRING, SUSPENDING OR CANCELLING
11.ENGLISH LANGUAGE PROFICIENCY
12.ESOS COURSE REQUIREMENTS
13.NOTIFICATION OF SIGNIFICANT CHANGES  
14.INTERNATIONAL STUDENT ENROLMENT
15.PLAGIARISM
16.PRIVACY
17.REFUNDS 
18.STUDENT BEHAVIOUR
19.STUDENT ORIENTATION
20.STUDENT SAFETY AND SECURITY MEASURES
21.STUDENT SUPPORT POLICY
22.STUDENT SERVICES GUIDE
23.TRANSFER BETWEEN THE REGISTERED PROVIDERS

 NOTE: The policy and procedure manual is available upon request at the Preston Training Location.