The college has a Complaints/Appeals Policy in place which Management and staff are required to adhere to.
Australasian Lawrence Aged Care College will act upon the subject of any complaint found to be substantiated. Student can appeal against the outcome of a complaint. For more information about the Complaints and Appeal Proecdure Please Check the STUDENT PROSPECTUS (Forms 19 and 20) and/or the Policies and Procedures Manual.
Consumer Affairs
Consumer Affairs Victoria can advise you on a range of issues relatedto your accommodation, goods you have purchased or service you haverecieved.

If you need further information or advice contact Consumer Affairs Victoria on 1300 55 81 81 or email.

To speak to an interpreter please call 131 450 

Address: 121 Exhibition Street Melbourne 3000
Phone: 1300 55 81 81
Email: consumer@justice.vic.gov.au

Government Departments
You can complain to the Ombudsman about actions, decisions or conductof staff of Victorian government authorities. These authorities includegovernment departments and statutory bodies, for example, theDepartment of Human Services, the Department of Justice, localcouncils, schools, universities and TAFEs.